Reviews are reputation.
After every purchase, buyers rate eight things — condition accuracy, photo accuracy, shipping speed, packaging, communication, satisfaction, plus auto-tracked dispute history and repeat-buyer rate.
✦How trust works
A seller can payfor growth.They cannot payfor trust.
Pocket9 keeps three signals separate, on purpose. Reviews are reputation. Verified is earned trust. Premium is paid tools. Read this once and you’ll see the whole product.
Verified is earned trust.
Performance gate. Completed sales. Strong reviews. Low disputes. On-time shipping. Listing standards. ID verified. Cannot be bought. Falls off if performance drops.
Premium is paid tools.
Storefront, bulk upload, inventory tools, pricing comps, sales dashboard, lower fees, marketing placement. Not a trust badge. Visually distinct from Verified, on every screen, on purpose.
✓ Verified
How a seller becomes Verified
Every threshold is published. Every threshold is checked nightly. Falling out of band for 30 days revokes Verified status. Re-earn on the next eval. No exceptions.
≥ 25
completed sales (lifetime)
≥ 4.6 / 5
weighted review average (last 50)
≤ 2%
dispute rate (last 90d)
≥ 95%
on-time shipping (last 90d)
≥ 90%
listing photo compliance (last 90d)
ID + Business
identity verified
0
unresolved major complaints (last 90d)
✦ Listing standards
We don’t grade the card. We verify the listing.
AI-assisted condition review checks every listing before it goes live — clarity, framing, glare, identity match, condition-vs-image consistency. Sellers see exactly which checks failed. Buyers see the listing quality score. Listing media is frozen at purchase as dispute evidence.
✓ Front photo
✓ Back photo
✓ Corner close-ups
✓ Edge close-ups
✓ Surface / glare angle
✓ Tilt video (≥ $200)
✓ Timestamp / QR photo
✓ Identity check on submit
90–100
Top tier — clean publish
80–89
Standard publish
60–79
Warning — visible to buyers
0–59
Blocked — fixes required
What buyer protection covers
Cards must match the listing — or get your money back. Funds are held in escrow until you confirm delivery (or three days post-delivery, whichever comes first). Listing media + condition claim + seller messages are frozen at the moment of purchase.
✓ Funds-hold escrow
✓ Frozen evidence at purchase
✓ Tracked shipping end-to-end
✓ Dispute resolution within SLA
Ready to claim a binder?
Free to start. Listings must meet photo standards. Reputation is yours to keep, forever.